Support
Contact FamilyMacro Support
Get help with meals, family invitations, account access or subscriptions. You can contact us here without signing in.
Last updated: September 4, 2026
If access has ended after a Google Play trial, choose Restore purchases or Sync existing purchase using the Google account that subscribed. If you have no active subscription, review the plan before subscribing. For a display error, update FamilyMacro in Google Play and contact support if reopening the app does not help.
Contact us
Send your request here and it will be stored in the FamilyMacro admin queue for follow-up. We reply to the email address you provide.
For billing problems, tell us which store handled your subscription. For account or deletion help, use the email address on the FamilyMacro account. Never include passwords or payment-card details.
Installation and account access
If the app cannot load, check your internet connection. FamilyMacro loads the live web service inside the phone app. If family profiles or meal logs do not update, sign out and log back in, then contact support if the problem continues.
FamilyMacro FAQ
Can one meal be logged for several people?
Yes. FamilyMacro is designed around shared meals and household profiles, so a reviewed meal can be assigned across the people who ate it. Portions should still be checked for each profile.
Can adults keep nutrition private?
Adult profiles can choose what household members can see. Younger child profiles remain parent-managed and guardian-visible.
Are child profiles self-managed?
No. Younger child profiles are parent-managed. FamilyMacro is not a child diet plan, and medical or child-health decisions should be handled with qualified professionals.
Can FamilyMacro estimate meals from photos or voice?
FamilyMacro can use photo and voice inputs to help draft food entries, but estimates should be reviewed and corrected before they are used as household nutrition records.
Can I log food manually?
Yes. Manual food logging remains important when a photo or voice draft is uncertain, incomplete, or not the fastest option for the meal.
Is FamilyMacro medical or nutrition advice?
No. FamilyMacro is a tracking and review tool for everyday household nutrition logging, not medical advice, nutrition therapy, diagnosis, treatment, or a child diet plan.
How do subscriptions and billing support work?
For billing problems, contact support with the account email and whether you subscribed on the web or through Google Play. Some cancellation or payment steps may need to happen through the original billing provider. See the pricing page for the current public plan summary.
How do I delete a FamilyMacro account?
Use the account deletion page for the current deletion steps. If you cannot log in, send a request through this contact page using the account email address.
Where can I read the privacy policy?
The privacy policy explains household data, child profiles, AI-assisted logging, analytics, subscriptions, support, and deletion choices.